Private car and driver
A dedicated vehicle for the whole stay, including hospital transfers.
Medical support services for international patients in China
The services we deliver during your stay in Chengdu, the aftercare that continues once you fly home, and the five-step process that governs both. Switch between the tabs to read each in full.
Service 01
Trip and itinerary planning
Treatment dates decide everything else. We build the trip around your appointment window so that tests, consultations and results fit into one efficient stay — and you know exactly where to be, and when.
- Review of your records to identify the right department and specialists
- Appointment-led schedule with realistic waiting and recovery time built in
- Visa invitation letter and appointment confirmation for your embassy application
- Flights, airport transfer and accommodation within walking distance of the hospital
- A day-by-day itinerary in English and Chinese that your family back home can follow
Service 02
Specialist appointment booking
In China's top hospitals, seeing the right professor at the right moment is everything. We hold appointments on your behalf, keep track of release times, and make sure your records are in the consultant's hands before you walk in.
- Matching your diagnosis to the strongest department and available consultants
- Registration for senior specialist, special-needs or international clinic slots
- Multi-department consultations for complex or unclear cases
- Pre-translation of your reports into Chinese for the reviewing physician
- Follow-up bookings for tests, admissions or surgery once a decision is made
Appointment slots are released by the hospital and cannot be guaranteed in advance. If a specific professor is fully booked, we propose the closest equivalent and tell you honestly.
Service 03
Accompaniment from arrival to discharge
Our coordinator is physically with you. You never stand in a queue wondering which window to approach, and you never nod politely at an explanation you did not fully understand.
- Airport pickup, hotel check-in and a pre-visit briefing on what will happen
- Registration, file creation and payment at the hospital counter
- Consecutive translation during consultations and ward rounds
- Escorting to imaging, laboratory and procedure appointments
- Pharmacy collection, medication instructions and discharge paperwork
- A written English summary of the visit sent to you and your family the same day
Service 04
Travel tailored to your recovery
Waiting between appointments does not have to be spent in a hotel room. With your physician's clearance, we arrange gentle, private experiences around Chengdu and Sichuan — always secondary to your treatment, never rushed.
- Panda base, teahouses and old town walks at a slow, accessible pace
- Sichuan cuisine chosen for your dietary restrictions and treatment plan
- Longer excursions to Leshan, Mount Emei, Dujiangyan or Jiuzhaigou for families
- Private vehicle, English-speaking guide and wheelchair or rest-stop planning
- Direct line back to the hospital and your coordinator at all times
Travel is arranged only after your treating physician confirms you are fit to participate. Where a doctor advises rest, we will say so and cancel without argument.
Scope
What is included, and what is not
Clear boundaries protect both sides. This is the standard division of responsibility in our service contracts.
Included in our service fee
- Case assessment, department matching and appointment booking
- Itinerary design, visa documents and arrival logistics
- On-site coordination and translation for the agreed period
- Translation of key medical documents into English
- Emergency contact line for the duration of your stay
Not included
- Hospital charges, physician fees, medication and implants
- Air tickets, hotel bills, meals and personal expenses
- Travel and medical insurance
- Medical outcomes, which rest with the treating physicians
- Additional days of accompaniment, quoted separately if required
Add-ons
Optional additions
Caregiver or nurse escort
Professional bedside care for patients travelling without family.
Meals made to order
Meals arranged to suit your taste and dietary preferences.
Sightseeing for companions
A programme for the person travelling with you while you are in treatment.
Aftercare
Care that does not stop at the departure gate
Most of the healing happens at home. These three services keep your Chinese medical team within reach after you leave Chengdu — for follow-up, medication and second opinions.
Service 01
Recovery follow-up
Discharge is a starting point, not an ending. We stay in contact during the weeks when complications are most likely to appear, and make sure your home doctor has everything they need.
- Scheduled check-ins at agreed intervals after discharge
- Help booking review appointments, in China or by video
- Translation of new test results into English for your local physician
- Escalation path back to your surgeon or physician if something looks wrong
- A written recovery summary you can hand to any doctor
Service 02
Cross-border medication sourcing and delivery
Some medicines prescribed in China — including certain oncology and specialty drugs — are difficult or far more expensive to obtain elsewhere. Where it is lawful to do so, we help you source and receive them.
- Sourcing from licensed hospital pharmacies and regulated distributors
- Verification of the prescription, dosage and full course requirements
- Customs documentation and declarations prepared for the destination country
- Temperature-controlled packaging and tracked courier for sensitive medicines
- Original purchase receipts so you can seek insurance reimbursement
Legal and compliance position
We only assist with lawful, doctor-prescribed medication. A valid prescription is mandatory. We do not supply controlled substances, unapproved products or medicines for recreational use, and we do not bypass customs rules in either country. Where a destination restricts a medicine, we will tell you before you pay and will not proceed.
Service 03
Remote consultation and report review
Sometimes the answer you need is an expert opinion, not a flight. Send us your images and reports and we will put them in front of a Chinese specialist — then explain exactly what was said.
- A second opinion on a diagnosis made elsewhere
- Translation of pathology, imaging and genetic reports from Chinese into English
- Live translated video or phone consultation with questions you prepare in advance
- A plain-language written summary of recommendations and next steps
- Honest advice on whether travelling to China would actually change your options
How remote review works
Four steps, usually completed within a week
Send your files
Upload reports, imaging files and a short summary of your history to our secure transfer link.
We translate and brief
Our medical translator prepares a Chinese file so the specialist reviews your case, not a machine translation.
The specialist reviews
A written opinion is prepared, and a video consultation is scheduled if you want direct discussion.
You receive everything
You get the opinion in English, the original Chinese document, and our recommendation on what to do next.
Also available
Smaller tasks we handle quietly
Document translation
Certified-style English translations of discharge summaries, prescriptions and test results.
Insurance claim support
Itemised invoices, diagnosis descriptions and reports formatted for your insurer.
Records retrieval
Copies of imaging discs, pathology slides and operative notes from the hospital archive.
Return-visit planning
Arranging a later review trip with the same team, using the records we already hold.
Aftercare questions
What patients ask once they are home
How long does follow-up support last?
Standard follow-up runs for three months after discharge, which covers the period when most post-operative questions arise. Extended follow-up for twelve months is available, and is included in our Signature journey package.
Can you send medication to my country legally?
It depends on the medicine and your country's import rules. Personal-use quantities of prescribed medication can often be shipped with a valid prescription and correct documentation. We check the destination rules first and will decline if a lawful route does not exist.
Do I need to send original documents?
No. Clear scanned copies or high-resolution photographs are sufficient for review. For imaging, DICOM files or the original disc give the best result — we will guide you on how to export them.
Will a Chinese specialist accept my case remotely?
Most will review records and give an opinion. Some departments decline cases they consider unsuitable for remote assessment, and we will tell you if that happens rather than taking the fee.
Is a remote opinion as reliable as an in-person visit?
It is valuable for translating results and confirming or questioning a plan, but it cannot replace a physical examination. Where an in-person visit is clearly needed, we will recommend it.
How it works
Five defined steps, each with a deliverable you approve
There is no mystery in how we work. Every stage produces a document — an agreement, a plan, a receipt, a summary — and nothing moves forward until the previous step is settled.
STEP 01Sign the service agreement
STEP 02Receive your tailored care plan
STEP 03Pay the service deposit
STEP 04On-the-ground execution
STEP 05Settle the balance on completion
01
Step one
Sign the service agreement
After an initial free review of your case, we send a written service agreement. It sets out exactly which services you are buying, the deliverables, the payment schedule, the cancellation terms and the limits of our responsibility.
Read it carefully, ask anything you like, and sign electronically from anywhere in the world. Nothing you pay at this stage is for hospital treatment — this agreement covers coordination services only.
Deliverable: signed service agreement and an itemised scope of work02
Step two
Receive your tailored medical plan
We turn your records into a concrete plan: which hospital and department, which specialists are available, the sequence of consultations and tests, the expected length of stay, and a written cost estimate for hospital charges.
This is also where the practical arrangements are drafted — flights, accommodation near the hospital, airport transfer, translator scheduling and, if relevant, a recovery travel programme.
Deliverable: care plan, day-by-day itinerary and written cost estimate03
Step three
Pay the service deposit
Once you approve the plan, a service deposit — normally 30% of the service fee — secures your coordinator, releases appointment bookings and lets us begin reservations that require commitment.
You receive a receipt and a written confirmation of what the deposit covers. If your visa is refused or you cancel under the agreed conditions, the refund rules in the contract apply and we state them plainly.
Deliverable: receipt, confirmed appointments and a locked-in itinerary04
Step four
On-the-ground execution
This is the working stage. Your coordinator meets you on arrival and stays with you through registration, consultations, examinations, treatment, admission and discharge. Translation is continuous, and every visit ends with a written English summary.
Hospital payments are settled on your behalf with receipts, and if the treating team changes the plan, we re-book, re-quote and keep you informed in writing before anything new is delivered.
Deliverable: daily coordination, translation, receipts and visit summaries05
Step five
Settle the balance on completion
When the agreed services are complete and you have received all documentation, the remaining balance of the service fee falls due. Nothing is charged before its deliverable exists.
You then receive a closing file: the full set of translated medical documents, all receipts, the recovery summary and the contact details for follow-up services such as remote consultation or medication supply.
Deliverable: final invoice, complete document pack and follow-up contacts
Typical timeline
What a four-week runway looks like
Timelines vary with the department and the urgency of your case. This is a comfortable, non-urgent timeline for a specialist consultation and possible procedure.
| When | What happens | Who does it |
|---|---|---|
| Days 1–2 | Free record review; hospital and department confirmed; draft plan issued | Our case team |
| Days 3–5 | Agreement signed; deposit paid; appointments released and itinerary locked | You and coordinator |
| Days 6–14 | Visa documents issued; flights, hotel and transfers arranged; records translated | Coordinator |
| Day 15 | Arrival in Chengdu; airport pickup; hotel check-in and pre-visit briefing | Coordinator |
| Days 16–20 | Consultations, tests, diagnosis discussion and treatment decision | Hospital team with translator |
| Days 21–28 | Treatment or procedure, recovery, discharge and travel home | Hospital team with coordinator |
| After return | Follow-up check-ins, translated documents and remote support | Aftercare team |
Urgent cases can be compressed considerably. If you need to travel within days, tell us in your first message and we will assess what is realistically possible.
Payments and protection
How the money side is structured
Two-stage service fee
A 30% deposit starts the work; the balance is due only after delivery. Hospital charges are separate, paid at cost with receipts.
Written cancellation terms
Refund rules are stated in the contract before you pay, and cover visa refusal, medical ineligibility and changes of plan.
Receipts for everything
Every hospital payment, hotel booking and transfer is documented, so you can reconcile the final total line by line.
Process questions
Questions about how we work
Can I ask questions before signing anything?
Yes, and you should. The initial case review is free and carries no obligation. We will tell you what is realistic, and we will tell you if we think travelling to China would not help your case.
What if the hospital quotation is higher than the estimate?
Estimates are ranges, and medicine is unpredictable. If the treating team recommends something outside the agreed plan, we stop, explain it and issue a revised quotation. You decide whether to continue.
How do I send money from abroad?
International bank transfer is the standard route, and we provide full account details on the invoice. Card payment is available in some cases. We will also explain the declaration requirements your own bank may apply.
Who is my point of contact?
One named coordinator is assigned to your case from the first message and remains yours throughout. If that person is unavailable in an emergency, a named backup with access to your file takes over.
What happens if something goes wrong during treatment?
Clinical responsibility rests with the hospital and its licensed physicians, and we help you communicate with them, obtain second opinions and understand your options. Our role is coordination and communication, not medical decision-making.
Start with a conversation
Tell us what you need — we will quote it clearly
Describe your diagnosis or concern, the dates you are considering, and whether you are travelling alone. We will reply with a tailored proposal.